Get Satisfaction Raises $6 Million For Customer Support Forums

Customer support startup Get Satisfaction has raised $6 million in Series A funding led by Azure Capital Partners with O?Reilly AlphaTech Ventures and First Round Capital participating in the round. The company previously raised $2.3 million in seed funding from investors including SoftTech VC, FreeStyle Capital, and Kapor Capital.

Founded in 2007, Get Satisfaction develops and operates a network of customer support forums where customers can post their own questions, ideas, problems, or conversations about a product. Companies can also claim their board and put their own employees on to moderate the boards. Zappos, Foursquare, Twitter, Mint.com and Nike have all created customer support communities on the site. Currently there are over 40,000 communities that have been created on the Get Satisfaction platform.

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